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We ship worldwide to almost all countries. The shipping charges are applicable upon the request. We use Couriers and Normal Air Delivery for international shipping.
For international orders, import duties, taxes, and brokerage fees are the buyer's responsibility. Please check with your country's customs office if you wish to determine what these additional costs will be.
All products are shipped within 7 days. We will send you an email to confirm the outgoing date and give you the estimated arrival date at your address. We keep you updated regarding the status of your order.
Please do note that in some cases if gem lab certification is to be arranged, it might takes 3-4 working days extra.
Industrial minerals are quoted in FOB Mine site. Take note some of industrial minerals we don’t export because there is NO government export permit for ores. Government wants all ore minerals to be processed before export. If you want to build Processing Plant for ores please contact us. We are able to sell them locally.
For international orders we can export of Coal, Granite, Marble, Gypsum, Magnesite, Dolomite, Mica, Soapstone, Feldspar, Clay, Pozzolana and many more. For shipping industrial mineral normally, it takes 30 to 90 days.
If you have any questions concerning how to export Gems or Industrial minerals, please contact us.
*Once you locate the item, click on the “Add to Cart” button
*Let us say you want to purchase Agate which is US$ 3 per carat. For you to checkout you have to pay US$ 3X 170 carat = 510. You put 170 in the QUANTITY.
*Take note every product has MINIMUM ORDER please read product details.
*Then click on “checkout”
*If you wish to continue shopping for other items, click on “return to store”.
*Enter customer information to complete your order. This can be done either while logged in or as a guest. NO registration is required to use our website.
*Once you are entered customer information click on “Continue” to proceed.
*Then click on “COMPLETE YOUR ORDER”
*After verifying your order, we will send Invoice by email for you to complete your order and choosing the payment options you prefer.
*You will receive email within 24 hours to complete your payment by choosing preferred payment method.
*We will export gemstones after receiving FULL payment.
Industrial minerals, prices are quoted per Ton and is CIF Dar es salaam port.
Take note some of industrial minerals we don’t export because there is NO government export permit for ores. Government wants all ore minerals to be processed before export. If you want to build Processing Plant for ores please contact us. We are able to sell them locally. For international orders we can export Coal, Gypsum, Volcanic glass, Dolomite, Mica, Soapstone, feldspar and Magnesite. For shipping industrial mineral normally, it takes 30 to 90 days.
*Paying by Credit Card
We have two system of accepting major cards
a) We accept all card payments, Visa, MasterCard, American express, Union Pay via point of sale (POS). That means you come in our office and using machine card.
b). We accept all card payments, Visa, MasterCard, American express, Union Pay via our online payment system. That means we will send our payment link or invoice that you can fill online
*Bank Wire Transfer (TT)
You can send money in our Bank by wire transfer. Bank details will be emailed to you with your order confirmation.
*Paying by QR Code
We now accept payments using QR Code
*Mobile transfers
We also accept local East Africa mobile transfers including Mpesa, tiGo Pesa, Airtel money
This page describes Moreshine Gemstone Ltd's policy on refunds for all products purchased from this company. We strive to maintain excellent customer service and satisfaction, including a guarantee of every product as it's described on this website.
1. Please note that Gems & Jewelry is not returnable.
2. Refunds are allowed within 30 days from the purchase date.
3. We will now deduct 3.5% from refunds to cover credit card fees
4. It is possible to cancel your order once we receive full payment, but we can refund your money by negotiation.
5. There is no help if you decided that you do not want the Gems after it has been shipped.
6. You are eligible for a full refund if you sent money and we have not able to ship what you ordered and no any government document issued including export permit and custom release.
7. Moreshine Gemstone Ltd cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
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