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Please reach us at sales@moreshinegem.com if you cannot find an answer to your question.
We accept all card payments, Visa, MasterCard, American express and Union Pay
It is possible to purchase using WhatsApp. We can accept Visa card, MasterCard and American Express credit cards via our online payment system. That means we will send our payment link or invoice to your WhatsApp account then you can fill online
We can send a secure payment link to you by email or whatsApp.
We accept all card payments, Visa, MasterCard, American express, Union Pay via our online payment system
It’s not possible to purchase using PayPal. At the moment, we cannot receive money by PayPal in Tanzania, we can send only
You can also Wire Funds our account at Bank. Bank details will be emailed to you with your order confirmation
Yes, we accept Master card and Visa card only.
Yes, you can shop on Moreshine Gemstone website as a registered user or as a guest.
Yes, Moreshine Gemstone has a one-price policy for its shop and website.
We also accept local East Africa mobile transfers including Mpesa, tiGo Pesa, Airtel money
Yes, we now accept payments using QR Code. You can get our QR code direct from our website page of payment.
We do not support cash on delivery at the moment.
We ship worldwide to almost all countries.
The shipping charges is applicable to you when we confirm your order.
We use some couriers like DHL and Normal Air Delivery for international shipping after receiving FULL payment. Delivery time negotiable. Generally we will ship the Gemstones within 7 working days.
All gems are shipped within 7 days. We will send you an email to confirm the outgoing date and give you the estimated arrival date at your address. We keep you updated regarding the status of your order.
Please be advised that we cannot control nor pay for any customs charges, duties or VAT in your country, as they vary from country to country and are beyond our reach. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Yes.
Moreshine Gemstone takes every precaution to ensure that your order arrives safely.
We can supply different types of Industrial minerals including dolomite, gypsum, calcite, coal, soapstone, feldspar, quartz, bauxite, manganese, copper, nickel, mica, lithium, lead, limestone, PGMs and may more.
In Tanzania, there are more than 20 types of industrial minerals. So, you can’t keep them as you keep gemstones. Most of industrial minerals are measured by ton.
Currently, we have not started mining. We have big network of industrial minerals sources
Yes, but it depends on the type of mineral you ask for. Some may take few months to load the container
Yes, we have three ports here, Dar es salaam port, Tanga port and Mtwara port
We do not provide gem or jewelry insurance.
No. We do not provide.
We do not offer warranties on our products. Gems and Jewelry may break or degrade depending on what conditions they are stored in, such as direct sunlight, outdoors, exposure to water or to any solvent which is not suitable for cleaning. We are happy to offer recommendations of how to care for each piece but cannot guarantee that it will last in perfect condition forever.
Yes. Moreshine Gemstone ensures that our customers' purchases are secure. All sensitive data is encrypted using SSL.
We keep your information 100% private and confidential.
The certificate of origin is issued by government only for tanzanite. Other gems you can’t get it
We do not provide that service.
Moreshine Gemstone only sells gems that are 100% untreated except tanzanite which is nomally heated only. It is very common for natural tanzanite to be heated. Heating the tanzanite can intensify color and clarity, making the tanzanite more beautiful and valuable.
Every gemstone available in our company is natural, it means was mined from the earth. We do not sell synthetic or lab created gemstones.
Eye Clean is a term used to describe Inclusions inside the gemstone are not visible without magnification
Please do note that in some cases if gem lab certification is to be arranged, it might takes 5- 7 working days extra. We provide certificates issued by African Minerals and Geo-sciences Centre (AMGC). Extra charges will be paid for lab service.
Yes. We currently have GIA Gemologist on staff. if you have any question, you can speak with gemologist at any time.
We select our gems from local miners here in Tanzania. All gems we deal with are natural and no treatment done.
Yes, it is possible to buy another gem which we don’t show on our website. We are always looking for the finest gems. There are so many types of gems for sale, we can’t show them all in our website. Please contact us for the options.
Take note every product has MINIMUM ORDER for us to export in any country, please read product details. For our company to be able to export gem to any country, the customer should at least place order to the stones which has value of USD 1,000. For us to export, the customer must order the value stones that has not below USD 1,000
No. Minimum order is applicable especially when we export to different countries.
No, Tanzanian Government has passed a law, as an extension of the Mining Act, banning the export of rough Tanzanite.
This is grade of tanzanite that developed by local companies to grade the quality. Most of tanzanite sellers normally use color as to determine the quality of tanzanite. bV/VB was developed by Tanzanite one mine to determine the quality of tanzanite.
Yes! Any gem to be considered as precious stone or gem must have three traits. Those are beauty, rarity and durability. Tanzanite possesses both beauty, durability, and is more than one thousand times rarer than a diamond.
Absolutely no. According to the geological research indicates that tanzanite is current found in Tanzania
It is recommended that tanzanite should be purchased from a licensed dealers and reputed gem companies.
It depends on which color the buyer wants. In general, both are similarly priced as it is the depth of color and quality of the color that matters. Few years ago, the blue was considered more valuable because early sellers were comparing it to blue sapphire.
Tanzanite can be worn in all types of jewelry. Rings should be worn with some caution. When you clean your tanzanite jewelry never use ultrasonic or steam cleaner.
Yes! Tanzanite is 6.5- 7 on the mohs scale which runs from 1 to 10. It has similar durability to tsavorite, peridot and jasper. Hardness deals with scratching the surface and scratches can be removed with minor lose to the gem.
We sell both the Fine jewelry and Fashion or costume jewelry.
We have partnered with Jewelry Manufacturing center. Their team is excellent in jewelry making so they work hard daily to make the most beautiful, unique designs
We have few pieces in our stock. We make fine jewelry upon request.
Each jewelry is handmade. We can make more if your demand is bigger.
We use gold and natural stones. All stones we are using in making jewelry are natural and no any treatment has been done except tanzanite.
It may take 7 to 14 days to make fine jewelry.
Yes! Shipping cost will be available upon request.
Any holder who has one of licences, dealer licence, broker licence, special mining licence, mining licence, primary mining licence, processing licence, smelting licence or refining licence.
No, broker licence holder has the right to buy or sell mineral within the country. Holders of broker licence are not authorized to export minerals.
Minerals or samples of minerals can only be exported by a mineral right holder or a licensed dealer. The following permits are a prerequisite for exporting minerals or samples of minerals from Tanzania:
Export Permit
Export Permit for minerals or samples of minerals is issued by Government stating the name of licence holder, licence number, type of minerals, weight, value of minerals to be exported, gross weight, Government seals applied, certification for payments of royalty, CIF (Clearance and Inspection Fee) & application fee for export permit, date issued, validity of export permit and name of issuing officer.
Certificate of Origin for Tanzanite
Special Export Permit:
a non-resident who wishes to export minerals acquired by him/her from an authorised miner or licensed dealer to apply for a Special Export Permit from the Mining Commission.
However, in case of a non-resident with a Tourist Visa, a different fee applies for exporting minerals with value not exceeding USD 1,000. The same Regulation prohibits the tourist to be issued with a Special Export Permit for more than twice in a year.
In any of the cases above, evidence for payment of fees, royalty& CIF for minerals to be exported has to be provided by the exporter
Invoice
Every permit to export minerals or samples of minerals has to be accompanied by authentic Invoices and Government Exchequer Receipt Vouchers (ERVs) for export permit’s application fee, royalty& CIF payments.
Customs Release
This is another document that anyone who wants to export minerals. More details will be available from clearing and forwarding agents
EFD Receipt
This is legal receipt issued by seller
Yes, you can export any rough gem except rough Tanzanite
Yes, we can export your gem before or after you have left, or you can travel with your gems once you get government export permit.
No
The export permit will be valid for 30 days
There is letter issued by government shows the movement of gems from one region to another
Yes! We can become joint venture, for more details we can discuss more upon the request.
Yes, foreigners are allowed to invest here. For more details we can discuss more upon the request
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