24/7 Customer Service


Payment Options

Payments for Gems and Jewelry

Checkout is easy, safe and secure please just follow few steps

  1. Once you locate the item, click on the “Add to Cart” button
  2. Our minimum  total price to the product MUST BE US$ 500 for office to export. Let us  say you want to purchase Agate which is US$ 3 per carat. For you to  checkout you have to pay US$ 3X 170 carat = 510. You put 170 in the  QUANTITY. Take note every product has MINIMUM ORDER please read product  details.
  3. Then click on “checkout” 
  4. If you wish to continue shopping for other items, click on “return to store”. 
  5. Enter customer  information to complete your order. This can be done either while  logged in or as a guest. NO registration is required to use our  website. 
  6. Once you are entered customer information click on “Continue” to proceed.
  7. Then click on “COMPLETE YOUR ORDER”
  8. After  verifying your order, we will send Invoice by email for you to complete  your order and choosing the payment options you prefer.
  9. You will receive email within 24 hours to complete your payment by choosing preferred payment method like Master card, Visa card or American Express supported by PesaPal system.
  10. We will export  gemstones after receiving FULL payment. Delivery time negotiable.  Generally we will ship the stones within 5 working days 

Payments for Industrial Minerals

Industrial minerals, prices are quoted per Ton and is FOB Dar es salaam. Industrial minerals do not qualify for free shipping.


Take  note some of industrial minerals we don’t export because there is NO  government export permit for ores. Government wants all ore minerals to  be processed before export. If you want to build Processing Plant for  ores please contact us. We are able to sell them locally. 


For  international orders we can export Coal, Volcanic glass, Dolomite,  Mica, Soapstone, Potassium and feldspar. For shipping industrial mineral  normally, it takes 30 to 90 days.

Do you accept Credit cards?

We accept Visa card, MasterCard and American Express credit cards via PesaPal (no PesaPal account required).

Do you use Bank transfer?

Yes we accept TT. You can also Wire Funds our account at Bank. Bank details will be emailed to you with your order confirmation.

Can I shop on the website without registering my account?

Yes, you can shop on Moreshine Gemstone website as a registered user or as a guest.  

Can I purchase from the website using Paypal?

It’s not possible to purchase using PayPal. At the moment, we cannot receive money by PayPal in Tanzania, we can send only

If I visit your shop do you accept credit cards?

 Yes, we accept Master card and Visa card only. For American Express card you have to complete online.

Are the prices on the website the same as the prices at the shop?

Yes, Moreshine Gemstone has a one-price policy for its shop and website. 

Can I send money to a mobile number to make the payment?

 We also accept local East Africa mobile transfers including Mpesa, tiGo Pesa, Airtel money 

Can I pay Cash on Delivery?

We do not support cash on delivery at the moment.  

Shipping

What is the cost of shipping?

For Gems and Jewelry

We ship worldwide to almost all countries. The shipping charges applicable if is mentioned in the product. Over 95% of our orders are FREE SHIPPING.


We also offer expedited and international shipping via ARAMEX, UPS, FedEx or AIR FREIGHT. 


For international orders, import duties, taxes, and brokerage fees are the buyer's responsibility. Please check with your country's customs office if you wish to determine what these additional costs will be. 


All products are shipped within 7 days. We will send you an email to confirm the outgoing date and give you the estimated arrival date at your address. We keep you updated regarding the status of your order. Please do note that in some cases if gem lab certification is to be arranged, it might takes 3-4 working days extra.


For Industrial Minerals

Industrial minerals are quoted in FOB Dar es salaam and do not qualify for free shipping. 


Take note some of industrial minerals we don’t export because there is NO government export permit for ores. Government wants all ore minerals to be processed before export.


If you want to build Processing Plant for ores please contact us. We are able to sell them locally. For international orders we can export Coal, Volcanic glass, Dolomite, Mica, Soapstone, Potassium feldspar. For shipping industrial mineral normally, it takes 30 to 90 days.


If you have any questions concerning how to export Gems or Industrial minerals, please contact us.

What are the different shipping methods available?

We can export by courier like ARAMEX, DHL, SKYNET, UPS, EMS, TNT,  FedEx, Air Freight or Sea freight. We export gemstones after receiving FULL payment.  Delivery time negotiable. Generally we will ship the stones within 5  working days 

Are all shipments insured?

 All gem parcels we send are fully insured and traceable. Our FREE shipping charges are excluding of insurance charges. 

How long after I order will my gem parcel be shipped?

All gems are shipped within 5 days. We will send you an email to  confirm the outgoing date and give you the estimated arrival date at  your address. We keep you updated regarding the status of your order. 

What about customs charges, duties or VAT?

Please be advised that we cannot control nor pay for any customs  charges, duties or VAT in your country, as they vary from country to  country and are beyond our reach. Customs and import duties may be  applied to International orders when the shipment reaches its  destination. Such charges are the responsibility of the recipient of  your order and vary from country to country. Contact your local customs  office for details. 

What if my gem parcel gets lost during shipment?

Moreshine Gemstone takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit.

Lab services

Your gemstones are treated, clarity enhanced or color enhanced?

Moreshine Gemstone only sells gems that are 100% untreated except  tanzanite which is normally heated only. It is very common for natural  tanzanite to be heated. Heating the tanzanite can intensify color and  clarity, making the tanzanite more beautiful and valuable. 

All your gemstones are natural or synthetic?

 Every gemstone available in our company is natural, it means was  mined from the earth. We do not sell synthetic or lab created gemstones.

What does the term "Eye Clean" mean?

Eye Clean is a term used to describe Inclusions inside the gemstone are not visible without magnification.

Can I get certificate from gemological lab?

Please do note that in some cases if gem lab certification is to  be arranged, it might takes 5- 7 working days extra. We provide  certificates issued by African Minerals and Geo-sciences Centre (AMGC).  Extra charges will be paid for lab service. 

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.