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Shipping Information
For Gems and Jewelry
We ship worldwide to almost all countries. The shipping charges are applicable upon the request. We use Couriers and Normal Air Delivery for international shipping.
For international orders, import duties, taxes, and brokerage fees are the buyer's responsibility. Please check with your country's customs office if you wish to determine what these additional costs will be.
All products are shipped within 7 days. We will send you an email to confirm the outgoing date and give you the estimated arrival date at your address. We keep you updated regarding the status of your order.
Please do note that in some cases if gem lab certification is to be arranged, it might takes 3-4 working days extra.
Refunds
This page describes Moreshine Gemstone Ltd's policy on refunds for all products purchased from this company. We strive to maintain excellent customer service and satisfaction, including a guarantee of every product as it's described on this website. Contact us with any queries that are not addressed below.
How do we refund?
- Please note that Gems & Jewelry is not returnable.
- Refunds are allowed within 30 days from the purchase date.
- We will now deduct 3.5% from refunds to cover credit card fees
- It is possible to cancel your order once we receive full payment, but we can refund your money by negotiation.
- There is no help if you decided that you do not want the Gems after it has been shipped.
- You are eligible for a full refund if you sent money and we have not able to ship what you ordered and no any government document issued including export permit and custom release.
- Moreshine Gemstone Ltd cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.